How do I contact support?
Email [email protected] for help with Promta. Include your device model, OS version, and a short description of the issue so support can help faster.
Support
Promta Support
Last updated: April 23, 2026
Need help with Promta? This page is the official support resource for App Store users.
Contact
Get in touch
For support, bug reports, or account and purchase questions, email [email protected].
Please include your device, OS version, and a short explanation of the issue. Support requests are typically answered within 2 business days.
Help with
- App setup and onboarding
- Purchases, subscriptions, and restore issues
- iCloud sync questions
- Keyboard extension setup
- Bug reports and feature requests
Frequently asked questions
How quickly can I expect a response?
Support requests are typically answered within 2 business days.
How do I restore my purchase or subscription?
Open Promta, go to the upgrade or subscription area, and use the restore purchases option. Make sure you are signed in with the same Apple ID used for the original purchase.
How does Lifetime Access work?
Lifetime Access is a one-time purchase that includes all current Pro features for as long as the app remains available on the App Store.
What if I bought Lifetime Access and also have a subscription?
Your paid entitlement stays active in either case. If your subscription later ends, Lifetime Access continues for covered features.
Why are my prompts not appearing in the keyboard?
Make sure the keyboard extension is enabled in iOS settings and that you have synced prompts for keyboard access from inside the app.
Does Promta sync across my devices?
Promta can sync data through Apple iCloud / CloudKit when that feature is enabled on devices signed in with the same Apple ID.
How do I request a refund?
Purchases are processed by Apple. Refund requests are handled through your Apple account and App Store support.